As the Coronavirus (COVID-19) situation continues we are aware there are concerns around its potential impact on business operability. We want to assure you that we are still dedicated to delivering excellent service to our clients.
Further to the government’s announcements on Monday 16 March we would like to update you on the following;
- Our teams have the facilities to remotely access our server infrastructure in order to work from home with their usual desktop applications, as they would do from the office. Therefore, in line with government advice, all Silverbear employees will work remotely with immediate effect. We anticipate there will be no significant disruption to our normal operations.
- Wherever possible we ask that clients contact us by e-mail at help@silverbear.com rather than telephoning the office.
- All meetings will now be conducted via phone or video conferencing. If we haven’t already, we will be in touch to re-schedule any meetings we have booked with you during the expected isolation period.
- All of our employees will follow the guidelines outlined by the U.K. Government and their advisors on 16th March and self-isolate themselves and their household for 14 days if they experience any symptoms, however mild.
As always, we continue to deliver our high levels of service to our customers. Please contact any member of the Silverbear management team if you have any questions or concerns.