privacy

Privacy Policy

This privacy policy sets out how Silverbear Ltd uses and protects any information that you provide when you use this website. Silverbear Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. We may change this policy from time to time by updating this page. You should check this page for the most current version. This policy is effective from 31/07/2019.

Information Collection, Use and Storage

Information collection

We collect the following information: name and job title; contact information including email address; demographic information such as postcode, preferences and interests; and other information relevant to customer surveys. We do not send any promotional emails; however, we may send you marketing emails related to your subscriptions. If you no longer wish to receive these emails, you may opt out of them by updating your preferences in our marketing emails or contact us.

Intended use of Personal Data

Most of our services do not require any form of registration, allowing you to visit our site without telling us who you are. However, some services may require you to provide us with Personal Data. We require this information to understand your needs and provide you with a better service, and in particular for the following reasons: internal record keeping; to improve our products and services; to periodically send marketing emails such as latest news and newsletters, we think you may find interesting using the email address which you have provided.

From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests. However, if you choose to withhold any Personal Data requested by us, it may not be possible for you to gain access to certain parts of the site and for us to respond to your query.

Marketing

Silverbear Ltd would like to send you information about our announcements, articles and press releases that we think you might like, as well as those of our portfolio companies.

If you have agreed to receive marketing, you may always opt out at a later date. You have the right at any time to stop Silverbear Ltd from contacting you for marketing purposes or giving your data to our portfolio companies. If you no longer wish to be contacted for marketing purposes, you can opt out from our marketing emails clicking on ‘unsubscribe’ or contact us.

Your individual rights

Access to information

Silverbear Ltd would like to make sure you are fully aware of all of your data protection rights. You have the rights to request access to the information we have on you. We will make sure to provide you with a copy of the data we process about you. In order to comply with your request, we may ask you to verify identity. We will fulfil your request by sending your copy electronically, unless the request expressly specifies a different method. For any subsequent request, we may charge you a small fee.

Every user is entitled to the following:

  • The right to access – you have the right to request for copies of your personal data.
  • The right to rectification – you have the right to request that we correct any information you believe is inaccurate. You also have the right to request our Company to complete information you believe is incomplete.
  • The right to erasure – you have the right to request that we erase your personal data, under certain conditions.
  • The right to restrict processing – you have the right to request that we restrict the processing of your personal data, under certain conditions.
  • The right to data portability – you have the right to request that we transfer the data that we have collected to another organisation, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us:
Email: hello@silverbear.com
Phone: 01483 409 409

Controlling Your Personal Information

You may choose to restrict the collection or use of your personal information in the following ways: whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes; if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at hello@silverbear.com. We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

How we share your information

Silverbear Ltd will not rent, sell or distribute your personally identifiable information to third parties third parties unless we have your permission or are required by law to do so. We may store personal data in locations outside the direct control of Silverbear Ltd (for instance, on servers or databases of data processors). Although, we have ensured that they are GDPR compliant. Additionally, any personally identifiable information you elect to make publicly available on our site, such as posting comments on our blog page, will be available to others.

Storage and Processing

Your information collected through our website and services may be stored and processed in Europe, in the United States, or any other country in which Silverbear Ltd or its subsidiaries, portfolio companies, affiliates or service providers maintain facilities.

Silverbear Ltd securely stores your data using a GDPR compliant CRM system and marketing automation provider.

Our Company will keep customers or prospect companies’ data 1 year after the end of the business relationship. Once this time period has expired, we will delete your data by erasing all your details from our system and providers.

Links to Other Sites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

International Privacy Laws

We won’t transfer your data internationally, except if it’s a legal obligation and/or for honouring a contractual agreement. We have ensured that data processors are compliant to the EU-US Privacy Shield as set forth by the US Department of Commerce regarding the collection, use, and retention of personal data from the European Union countries. The data processors have certified that they adhere to the Privacy Shield principles of Notice, Choice, Accountability for Onward Transfers, Security, Data Integrity & Purpose Limitation, Access and Recourse, Enforcement & Liability when processing Personal Data from the EEA in the United States.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Cookies

Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology.

Our cookie policy is available at https://silverbear.com/cookies.

Contact us

If you have any questions about Our Company’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email us at: hello@silverbear.com

Call us: 01483 409 409

Or write to us at: Silverbear Ltd Ltd, 1 Faraday Road, Guildford, Surrey, GU1 1EA

How to contact the appropriate authority

Should you wish to report a complaint or if you feel that Silverbear has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office.

Email: https://ico.org.uk/global/contact-us/

Phone number: 0303 123 1113