Workshops

Cases and Queries Masterclass

 

Full-day group workshop £250 per person 

Cases and queries masterclass – hands-on workshop for Systems Administrators

Course Content:

  • Automatic case creation, 
  •  Routing rules, 
  • Service Level Agreements (SLA’s) 
  •  Knowledge base articles
  • Queue configuration 
  • Useful advanced finds and dashboards

Course Dates:

  • April 5th -  Legacy Navigation 
  • April 7th - UCI Navigation

Book Workshop 

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