Full-day group workshop £250 per person 

 

Course Content:

 

• Using the Timeline, best practice
• The benefits of Tasks
• Creating a Tasks dashboard
• Cases and Enquires – developing, managing and monitoring, assigning options
• Using knowledge base articles
• Using SLA’s
• Workload management through Queues – introduction and configuration
• Common uses for queues and queue dashboards
• How to create and use email templates
• How to create and use Word templates
• Monitoring customer issues through advanced finds and charts

Course Dates:

• May 5th -  Legacy Navigation 
• May 6th - UCI Navigation

Book Workshop