British Association for Behavioural and Cognitive Psychotherapies to manage over 10,000 Members with Silverbear Membership

DateMay 2016

The British Association for Behavioural and Cognitive Psychotherapies (BABCP) have selected Silverbear to provide them with a new membership management database and member self-service community portal. 

The decision to implement a new solution was driven by two key factors. Firstly, support for their old solution, Enterprise MRM, was being withdrawn at the end of 2015. Secondly, Enterprise MRM was unable to fulfil a number of requirements which would enable BABCP to meet the needs of their members effectively. 

BABCP required a solution which would support and capture all data relating to memberships and accreditations, including: contact details and preferences, SIG memberships, marketing communications and events, complaint management, surveys, advertising and social media. The database needed to be able to support the creation of a variety of letters and emails, and all of this had to sit on a platform with a clear and intuitive layout.

BABCP identified Silverbear as having the perfect solution to fulfil these requirements. As Carl Grieves, Director at Silverbear stated: “The BABCP require a cutting edge, easy to use, future-proof solution, which is why Silverbear are a great fit. We offer the only membership solution certified by Microsoft (Certified for Microsoft Dynamics), which underlines our credentials in being able to offer true enterprise-class integrated membership solutions to mid-tier Membership organisations. Silverbear Membership meets all their needs in terms of features, layout, automation and integration.”

The new BABCP Silverbear Membership Solution includes a wide range of functionality, such as:

  • Membership and contacts management 
  • Member and course accreditation management
  • Branches and special interest group management
  • Finance management and accounts system integration
  • Direct debit processing
  • Reporting and renewals
  • Event management
  • New membership website with private membership area
Ross White, Company Secretary – BABCP “We look forward to working closely with Silverbear. It is certain they will help us meet our organisational objectives and to also collaborate and inform us on opportunities for the future.




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