Training Workshops, Customer Care and Engagement Customer Care and Engagement DateOctober 2021 Print Full-day group workshop £250 per person Course Content: Using the Timeline, best practice The benefits of Tasks Creating a Tasks dashboard Cases and Enquires – developing, managing and monitoring, assigning options Using knowledge base articles Using SLA’s Workload management through Queues – introduction and configuration Common uses for queues and queue dashboards How to create and use email templates How to create and use Word templates Monitoring customer issues through advanced finds and charts Course Dates: May 5th - Legacy Navigation May 6th - UCI Navigation Book Workshop