Customer Care and Engagement

DateOctober 2021

Full-day group workshop £250 per person 


Course Content:


  • Using the Timeline, best practice
  • The benefits of Tasks
  • Creating a Tasks dashboard
  • Cases and Enquires – developing, managing and monitoring, assigning options
  • Using knowledge base articles
  • Using SLA’s
  • Workload management through Queues – introduction and configuration
  • Common uses for queues and queue dashboards
  • How to create and use email templates
  • How to create and use Word templates
  • Monitoring customer issues through advanced finds and charts

Course Dates:

  • May 5th -  Legacy Navigation 
  • May 6th - UCI Navigation

Book Workshop 

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