Originally intended as a system upgrade, it became apparent that any improvement of its existing platform would not support the functionality required by NISCC or help the organisation develop in line with its strategic goals.
Prior to engaging Silverbear, NISCC had managed its entire membership database using multiple systems for different areas of the organisation. Registrant certification had also been managed manually, which involved hard copy printing, high paper usage and expensive postage costs attributable to 41,000 people.
Furthermore, old technology that was slow to register members' changes and difficult to adapt to new legislative and operational demands meant that long lead times were required to make minor structural changes and improvements.
Using Silverbear's flagship solution, Silverbear 365, NISCC carried out full data migrations from across every element of the organisation, which enabled it to have real-time visibility of its entire registry and analyse data by any demographic at any time.
Silverbear 365's functionality also enabled NISCC to replace paper-based applications with an online process that supported instant certification. Despite working to a tight budget, Silverbear 365's adaptability meant that any functionality requests could be applied to the platform quickly, easily and without the need for major structural changes, which saved a significant amount of resource.
After working collaboratively since 2017, and following a series of user acceptance tests, NISCC's new CRM system went live on 9 July 2018.