The Expert Witness Institute (EWI) is dedicated to championing expert witnesses from all professional disciplines and the lawyers who use their services.
With a membership of almost 1,000 professionals, all of whom are specialists in their respective fields, the EWI seeks to support the proper administration of justice and early dispute resolution through providing the legal system with high-quality expert evidence.
Launched in 1996, the EWI is independent of outside commercial interests and a not-forprofit organisation. It is run by an eminent Board of Governors that is democratic, transparent, and fully accountable to members. It is also an organisation with an enormous potential to grow its membership over the next few years and become a key training and representative body in the legal sector.
On joining EWI in 2019, its Executive Manager established that its brand-new CRM system was unable to support its ambitious strategic growth plans and limiting the way it communicated with its existing membership.
This realisation coincided with an announcement from EWI’s incumbent provider that it was to refocus its CRM capability and related IP away from the not-for-profit sector and into other areas – a move that would impact its existing customers. Only five months after launching its new CRM system, EWI now faced the prospect of losing its CRM altogether and was forced to select a new partner.