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self service

Member Self Service

Self Service

Silverbear’s solution provides members with greater access to information and tools via its 'self-services' tools set. Silverbear’s solution provides easy web integration through its integration hub.

To provide members with ‘self-service’, Silverbear has developed a Self-Service Portal and an API / Web Services Library that provides web integration from the Silverbear solution to our Portal and / or the member organisation website. This solution provides organisations with an accessible, collaborative platform that offers your community greater transparency and relevancy.

For members, this means that personal details and preferences can be managed by themselves directly. Invoices can be viewed and payments made. Members can renew their own subscriptions, and purchase items through your online shop (which can be integrated with product and prices lists).

Silverbear have over 60 pre-built self-service modules for incorporation into your own website.

Self-Service Tools

  • Online profile management at both individual and organisational levels 
  • Comprehensive, powerful, rules driven application management and online form management 
  • The ability to book, pay for and manage events, from one-off student events to education programs 
  • The ability to manage course and qualification information (including CPD management)
  • Access to authoritative knowledge sources 
  • The ability to network with peers 
  • The ability to connect with mentors 
  • Opt-in and web user manageable member directory at both individual and/or organisational levels 
  • Career progression and tracking The ability to view all historic transactions 
  • The ability to contribute opinions through special interest groups 
  • The ability to self-administer membership renewals

"Our customers love how the solution provides their members with greater access to information and tools via the 'self-services' tools set. Silverbear’s solution provides easy web integration through its integration hub."

Neil Owen,
Support Team Lead

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