In a socially connected world, engagement with members can happen anywhere, anytime, and positive social customer experience is key to growing your organisation. Microsoft Social Engagement puts powerful social tools in the hands of your sales, marketing, and service teams, helping them to gain insight into how people feel about your organisation and to proactively connect on social media with members, supports and critics.
Positive customer experience is an increasingly important ingredient for companies to win and retain members. Customer engagement by Microsoft Dynamics helps companies deliver amazing customer experiences by building long-term customer relationships that are personalised, proactive, and predictive across marketing, sales, and service.
Microsoft Dynamics Marketing is an integrated marketing management solution for marketing operation, planning, execution, and analytics across all channels - digital, social, and traditional. Microsoft Dynamics Marketing brings together sales and marketing for effective collaboration.
Assign marketing distribution lists to email campaigns to easily create fully compliant email marketing. Silverbear Membership integrates into third party email distribution applications to improve tracking and campaign measurement. For lower level email marketing, you can utilise Word and mail merge, still fully integrated into the Dynamics 365 Outlook client.
"The additional functionality from Microsoft Social Engagement now means that you can have a full picture of the online conversations relevant to your membership and industry."
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