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Microsoft Dynamics CRM 2015 (Update 1)

Microsoft Dynamics |

 

Following on from the release of CRM 2015 in December 2014, Microsoft have released the latest update to Dynamics CRM 2015 (Update 1) which was released at the begining of May 2015. 

Building on the improved features from the initial release here are a few of the key improvements.

Sales

Helping you to sell more effectively by selling more membership subscriptions, winning new sales faster and driving results and renewals, Microsoft are pleased to deliver the following new sales features:

 

  • CRM App for Outlook Preview
  • Embedded OneNote
  • Power BI live dashboards
  • Streamlined Navigation
  • Customer Service

The new updates in CRM 2015 will help you build membership loyalty, empower staff and help drive resolutions, but providing relevant, proactive and personalised services across all your communication channels.

  • Integrated Knowledge
  • Mobile Case Management

Social

In a socially connected world, engagement with your customers can happen anywhere or anytime. It’s vital that you’re able to listen in to social platforms to hear and understand what people are saying about you, your brand, your competitors and industry as a whole.

  • Microsoft Social Engagement

Mobile

In a mobile-first world, Microsoft Dynamics CRM helps you stay connected and productive, while on the go. Microsoft is delivering a seamless user experience across mobile devices, including tablets and phones, in a ‘configure once, deploy everywhere’ model.

  • Mobile Phone App
  • Mobile SDK
  • Azure App Services for Mobile Apps
  • Mobile Security with MAM

Platform

Powerful tools allow you to tailor Microsoft Dynamics CRM to meet your unique business requirements. Microsoft Dynamics CRM facilitates the delivery of rapid business value with an agile solution framework that can be easily tailored and configured.

  • API Enhancements
  • Multi-geo instance support
  • Customer Driven Update
  • Compatibility

For a more detailed account of all the updates included in the new update to Dynamics CRM 2015, please download the official Microsoft Dynamics CRM 2015 Update 1 Guide