New Industry Study & Analysis Events: Why do NFP CRM projects succeed or fail?
Hart Square, a leading independent CRM and Technology Consulting firm, recently completed a large study for the benefit of the non-profit sector. The topic was, “Why do NFP CRM projects succeed or fail?”
Key insights drawn from the research include:
- What project approach has the highest success rate in the NFP Sector?
- How does project success relate to platform-based projects (Dynamics, Salesforce, CiviCRM) compared to proprietary-system based projects?
- How much are organisations spending on their projects, and with what results?
- What are the high risk factors of a project?
- Do you need external consultants to help you on your project?
- How many organisations regret their choice of supplier after the project?
Hart Square had over 200 participants describing their NFP CRM projects. This has enabled them to get some really extraordinary insights into the contributing factors for CRM project success or failure.
This is a report which we feel Silverbear customers and stakeholders would be interesting in reading; a copy of the summary report can be downloaded for free here.
Study Analysis Events
In addition to the report, Silverbear will be sponsoring two Hart Square events, where they will be presenting findings from the research that you are welcome to attend:
Part 1: CRM Projects – why do they succeed or fail?
- July 28th – The Royal Institute of British Architects (RIBA)
- Hart Square will present insights into the initial research findings, both quantitative and qualitative, which are revealing and make compelling reading for any institution involved in or planning a CRM implementation. The report includes top level analysis categories such as time, cost, overrun, over-spend, resourcing and planning.
- Register here
Part 2: CRM Projects – why do they succeed or fail? Part 2
- September 22nd – The Royal Institute of British Architects (RIBA)
- This event will present deeper insights into the research data, drilling down into the quantitative and qualitative data to provide revealing and compelling findings for any institution involved in or planning a CRM implementation. They include top level analysis categories such as time, cost, overrun, over-spend, resourcing and planning.
- Register here