Project Launch

After the User Acceptance Training as been signed off, the project goes into the Launch phase.


Silverbear embarks on Train-the-Trainer training, which will be followed by the customer led end-user training. Silverbear will also manage the administrator and Business As Usual (BAU) training. Any documentation, eLearning and videos will also be supplied.

Continual Feedback

Feedback is a vital part of helping us to identify improvements. The evolving backlog will then be prioritised, with a focus on adoption throughout the customer site.


Go-live will be planned meticulously, with go-live data migration undertaken and stabilisation activities running simultaneously.

On-Site Support

If needed a Silverbear team member will remain on the customer site as a source of instant support. Any additional training which has been identified can be carried out.

"This exciting new partnership will help the British Library deliver good business value while creating a secure database supporting the end-to-end customer journey."

Andy Appleyard,
The British Library
Head of Operations (North)

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