The Customer Success Team are the group within Silverbear who are dedicated to helping you achieve and exceed your objectives once you have moved from implementation into Live.
The Customer Success Team encompasses key Silverbear departments - Development, Support, Operations and Training.
During your implementation you will get to know some of this team for a range of activities. As you approach and move into a live situation we will introduce you to the wider team and share a more detailed handover.
Through the Services, Development, Support, Operations and Training areas, the Customer Success team are focused on enabling you to succeed in your objectives and deliver to your members.
By working only with existing customers we can share with you the ways in which the system is used elsewhere, benefits in adjusting your approach and highlight any future considerations you could take advantage of.
"ACE felt it was important that it was not only buying a solution but also establishing a long term relationship which enables both parties and ACE members to benefit."
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Dr Nelson Ogunshakin OBE,